Frequently asked questions

E-mail support@friendraiserpdx.com with any questions.

 

Event Details
 

What is the schedule of events?
 

May 9


May 14

  • 12:00 PM: Live Auction opens.

  • 7:00 PM: Live Streamed Program Begins
    Tune in to hear special messages from Friends and youth, witness a live auction, and an inspiring special appeal.

  • 9:00 PM: Silent Auction Closes
    Make sure to get your bids in

 

Where is the live stream?

Here is a link to our live streamed program. Festivities will begin at 7:00 PM on May 14.

 

Do I need to have two devices to participate?

We recommend using a phone, tablet, or handheld device to bid on auction items. Then, use a stationary screen, computer or laptop to tune into the live streamed program on Friends of the Children-Portland’s YouTube channel.

You can also access both of these websites at the same time on two different tabs on your internet browser.

 

Registration and Bidding

How do I RSVP for Friend Raiser? Do I need to buy tickets? How do I register to become a bidder?

Virtual Friend Raiser is a ticketless event this year. We encourage RSVP for info of how to engage and participate. On May 9, you can register to become a bidder and start bidding on our online auction. We then look forward to seeing you on May 14 at our free live-streamed program.

Do I have to register online with my credit card to participate in the event, make a contribution towards the special appeal, or bid on auction packages?

For the best experience, we encourage you to RSVP for event information and register your credit card to make bids and contributions on our event page. If you prefer to make other arrangements, please note:

  • You can watch our live-streamed program without registering by clicking this link.

  • You can make a special appeal contribution at this link without registering on the online bidding page. Contributions made without registering or made by check will be counted towards event totals after the live program.

  • You can request alternate payment arrangements for your online bidding activity by contacting support@friendraiserpdx.com by May 22.

  • You can request a staff proxy to bid on silent or live auction packages or make a special appeal contribution on your behalf during the live event by contacting support@friendraiserpdx.com by May 12.

 

How do I sign up for bidding?

  • Register to bid by clicking here. You will be directed to our Greater Giving site.

  • Click "Start Bidding" in the upper-right side of the screen.

  • Click "Create Account" to enter your email address.

  • Enter your email address and you will receive a verification email from Greater Giving.

  • Complete the steps in the email to register, including adding your credit card information and phone number (where you can receive text message reminders and notifications when you have been outbid).

  • Once you've completed registration, you will be redirected to the Greater Giving page.

  • Click the gavel to start bidding!
    Learn how to register in this quick video tutorial.

 

How do I make bids?

 

Who do I contact if I’m having issues with online bidding?

Our staff are available to assist you and make sure you have a great Friend Raiser experience!

  • Support is available at (503) 281-6633 from 6:00pm to 9:00pm
     

Which E-mail works best? 

If you work for a financial institution or a company with maximum internet security protocols, you may want to use your personal email address rather than your work email when registering for this event to ensure you receive the email notifications and communications from both Greater Giving and Friends of the Children-Portland.


Having trouble receiving our event-related emails?

If you are not receiving notifications regarding your event registration, bidding access or donations, you may need to check your Junk or Spam folders for these emails.

 

 

Special Appeal Contributions

 

Will my contributions be matched?

  • We are so moved by the generosity of our community and grateful to see everyone come together to maximize the impact of their investment in our youth.

  • All Fund-It-Now package sales will be matched by a generous donor up to $25,000.

  • Quest Foundation will match special appeal contributions between $250 and $2,500. To make a contribution towards this match without registering through the online bidding page, please make a contribution at this website or email us at: support@friendraiserpdx.com.

 

Will my contribution count towards the event goal even if I don’t register on the online bidding page?

Yes! To ensure that your gift counts towards our event goal, please write “Friend Raiser” in the check memo or make your contribution at this link. To confirm that your support will be included in our fundraising totals that will be announced on the night of the event, you can email us at support@friendraiserpdx.com.

Why is my name not listed with my gift?

To protect the privacy of our donors, donor and bidder names will kept anonymous during this virtual event.

 

 

Auction Purchases Pick Up and Delivery

 

When can I expect to receive the packages I purchased?

We will have safe, curbside pickup on Friday, May 15 from 12 to 4 pm and Saturday, May 16 from 9-3. If purchasing a planted item, this would be the time to pick up as we will not guarantee staff able to care for the plants. The location will be Friends of the Children’s parking lot on 65 NE Stanton St. Staff will be wearing gloves, masks, and loading your items into your car. Friends of the Children will be mailing all certificates the week of May 18.

 

Will there be delivery?

We are delivering large items or multiple packages to a winners’ house on Tuesday, May 19, 2020. Prestige Moving Company will provide our delivery service, and they will practice all safety measures when delivering. Schedule to be determined dependent on geography. Staff will contact winners about the delivery option.

 

Payments and Statements

 

I purchased some auctions items and/or made a special appeal contribution. How do I pay?

After a thorough review of all sales and payments, your purchases and contributions will be charged to the credit card you registered when signing up on the online bidding page. You can make alternative payment arrangements by emailing us at

support@friendraiserpdx.com.

 

When will credit cards be charged?

Credit cards on file will be charged on Tuesday, May 26 for all purchases and contributions made through the Friend Raiser online bidding page. All sales, pre-payments, and charges are reviewed before being processed. If you have questions or

would like to make special payment arrangements, please email support@friendraiserpdx.com.

 

Can I pay for my auction purchases and/or paddle with my Donor Advised Fund, stock transfer, or check?

Yes, we can accommodate any special payment arrangements you would like to make. Please email support@friendraiserpdx.com by Friday, May 22 to let us know how you would like to handle your statement and charges. If you have registered a credit card, your card will not be charged, and your account will be set up for your preferred payment method.

Please note that Donor Advised Fund contributions can be used for special appeal contributions, but cannot be used to pay for auction items, raffle tickets, or other event purchases. Please consult with your fund administrator or advisor for more information.

 

When will I receive my statement, invoice, or receipt?

Statements for auction purchases and special appeal contributions will be sent Friday, June 5 to the contact information that you provided during registration. If you have any requests for your invoice or statement, please let us know at

support@friendraiserpdx.com by Friday, May 22.

 

To request an invoice or receipt for an event sponsorship or donated auction item, please email us at support@friendraiserpdx.com.

 

Thank you for joining us at Virtual Friend Raiser and standing alongside our youth no matter what! We look forward to seeing you online!

Do you have feedback for us?

We'd love to hear from you! Please email us with your thoughts, comments, and suggestions at support@friendraiserpdx.com.

 
 
 
 
 

How to Bid...

Navigating the Friend Raiser Online Bidding Site...

Registering for Online Bidding...

INSTRUCTIONAL VIDEOS

(503) 281-6633
support@friendraiserpdx.com

Main office address:
44 NE Morris St. Portland, OR 97212

 

Friends of the Children - Portland is a 501(c)(3) non-for-profit organization. EIN 93-1098105

© 2020 Friends of the Children - Portland

Website design: juliedal

  • Facebook
  • Twitter
  • Instagram
  • LinkedIn
  • YouTube