Frequently asked questions

E-mail events@friendspdx.org with any questions.

EVENT DETAILS

1. What is the schedule of events?

  • April 7: Registration Opens. Pre-Function packages and raffle tickets will be available for sale while supplies last!

  • May 6: Online Silent Auction opens 

  • May 10: Live Auction Packages open for bidding

  • May 13:

    • 6:00 PM Raffle sales close

    • 6:30 PM Pre-Show starts

    • 7:00 PM Live streamed Program with Live Auction and Special Appeal

    • 8:00 PM Raffle Winners are announced and live streamed program ends

    • 9:00 PM Online Silent Auction closes

 

2. Where can I watch the livestream program?

3. Do I need to have two devices to participate?

  • You will be able to view the live streamed program on the Online Bidding Site while you are bidding, but the video window will be small. 

  • We recommend using a phone, tablet, or handheld device to bid on auction items. Then, use a television screen, computer or laptop to tune into the livestreamed program on Friends of the Children-Portland’s YouTube channel. 

  • You can also access both of these websites at the same time on two different tabs on your internet browser.

4. Will my bidding remain anonymous?

  • Bidding will remain anonymous until May 13 at 7 pm, when all Donor Names will be shared on the bidding site and through the live streamed program. To make an anonymous donation go to this link.

REGISTRATION & BIDDING

5. How do I register for Friend Raiser?

  • You can register to bid by clicking the button above. You will be directed to our Greater Giving site.

  1. Click "Start Bidding" in the upper-right side of the screen.

  2. Click "Create Account" to enter your email address.

  3. Enter your email address and you will receive a verification email from Greater Giving. Complete the steps in the email to register, including adding your credit card information and phone number (where you can receive text message reminders and notifications when you have been outbid).

  4. Once you've completed registration, you will be redirected to the Greater Giving page. Click the gavel to start bidding!

    Learn how to register in this quick tutorial

 

6. Do I need to buy tickets to participate?

  • Virtual Friend Raiser 2021 is free and ticketless

7. How do I purchase a package or bid on an auction item?

  • You may register to purchase Raffle Tickets and Pre-Event Party Packages beginning April 7th. The Online Silent Auction opens on May 6th and Live Auction Packages are available for bidding on May 10th and will close on May 13th during our livestreamed program by 8:00 PM. Registration is required for bidding online.

  • If you are having trouble bidding, you can view this video tutorial, or email events@friendspdx.org with questions you have. 


8. Do I have to register online with my credit card to participate in the event, make a contribution toward the special appeal, or bid on auction packages?

  • Yes, you will be required to register a credit card in order to place a bid or raise your paddle. However, we will not process payment until the last week of May, so you have time to let us know if you prefer to pay for your items and gifts through another payment method. Please contact events@friendspdx.org if you wish to make other payment arrangements.

    If you plan to pay using a donor-advised fund or with donated stock, please let us know as soon as possible by emailing events@friendspdx.org or calling (503) 281-6633. Please note that donor-advised fund contributions can be used for special appeal contributions and donation packages only. In line with IRS regulations, donor-advised funds cannot be used to pay for auction packages, raffle tickets, or any other purchase of goods or services.

9. Who do I contact if I’m having issues with online bidding? 

  • We are here to help you. Between May 6th and May 13th, please email events@friendspdx.org with your question, contact information and your availability for a staff person to return your call. 

  • On May 13th, support is available from 5:30pm to 9:00pm by calling (503) 281-6633. The Auction will close at 9 pm. Should you have questions or need support after the event, please call (503) 281-6633 or events@friendspdx.org

10. Can I watch the Livestream program without registering for the auction?


11. Can I donate to Friend Raiser without registering for the auction?

  • Yes, you can make a special appeal contribution at this link without registering on the online bidding page. Contributions made without registering or made by check will be counted toward event totals after the live program.

 

PRE-FUNCTION DINNER, PRE-PARTY, AND BIG TENT BOX PURCHASES

 

12. Is delivery included when I order a ChefStable dinner, Big Tent Box, or In-Home Friend Raiser Pre-party? 

  • Delivery is included within a 20-mile radius of the ChefStable Catering Kitchen located at 2136 SE 6th Ave., Portland, OR.

  • Big Tent Boxes will be hand delivered within the Portland Metro Area and shipped to locations outside of the delivery area. Laws prevent the shipping of alcohol so Big Tent Boxes may be modified accordingly.


13. I pre-ordered a ChefStable dinner. When will it be delivered? 

  • Your dinners will be delivered between May 12th and 13th and a representative from ChefStable Catering will notify you the week of May 10th with the date and time of your delivery. 


14. I pre-ordered a Big Tent Box. When will it be delivered? 

  • We will contact you to arrange the delivery date and time starting in early May.
     

15. May I change the beverage that is included with my ChefStable dinner order?  

  • Yes, please email events@friendspdx.org. Red or white wine is included with the ChefStable dinners and you may switch from red to white or vice versa or substitute wine for beer. 


16. How do I pay for my meal?

  •  Your meal will be included in your final Friend Raiser invoice and will be charged to your registered credit card.

AUCTION PURCHASES PICK UP 

17. When can I pick up my package(s)? 

  • We will have safe, curbside pickup on Friday, May 14 from 11 am to 3 pm and Saturday, May 15 from 11 am to 4 pm. Item Pick Up will be located at 65 NE Stanton St, in Friends of the Children-Portland's parking lot. If you purchased a planted item, we strongly encourage you to pick up the plants over the weekend as we will not guarantee staff being able to care for the plants. Staff will be wearing gloves, masks, and loading items into your car. Certificates will be handed out with the rest of your purchases on both Friday and Saturday. If unable to pick up, certificates can be mailed.


PAYMENTS AND STATEMENT


18. How do I pay for my auction purchases and online paddle raise? 

  •  Your registered credit card will be charged in late May following a thorough review of all sales and payments. You can make alternative payment arrangements by emailing us at events@friendspdx.org. Please notify us as soon as possible if you plan to pay through a donor-advised fund or stock. Please note that donor-advised fund contributions can be used for special appeal contributions and donation packages. Donor-advised funds cannot be used for auction packages, raffle tickets, or any other purchase of goods or services.


19. When will credit cards be charged?

  • Credit cards on file will be charged the last week of May for all purchases and contributions made through the Friend Raiser online bidding page unless we have been instructed to handle your payment another way. All sales, pre-payments, and charges are reviewed before being processed. If you have questions or would like to make special payment arrangements, please email events@friendspdx.org 


20. How do I make alternative payment arrangements?

  • We are happy to make arrangements for alternative payment options. Please email events@friendspdx.org  by Wednesday, May 19 to let us know how you would like to handle your statement and charges. If you have registered a credit card, your card will not be charged, and your account will be set up for your preferred payment method.

  • Please note that Donor Advised Fund contributions can be used for special appeal contributions, but cannot be used to pay for auction items, raffle tickets, or other event purchases. Please consult with your fund administrator or advisor for more information.


21. How do I coordinate gifts of stock or getting my employer to match my donation?

  • We appreciate gifts of stock and corporate employer matching gifts! Please contact events@friendspdx.org to learn more about these giving opportunities.


22. Do I have to give during the live event? Can I get a proxy bidder?

  • You can request a staff proxy to bid on silent or live auction packages or make a special appeal contribution on your behalf during the live event by contacting events@friendspdx.org by May 11.


23. Can I make a gift through my donor advised fund? 

  • If you plan to make a contribution using your Donor Advised Fund, please let us know before May 13th. Please note the following IRS guidelines around event giving through a Donor Advised Fund:

    • Donor Advised Fund contributions cannot be used to purchase auction packages, raffle tickets, or any items.

    • Special Appeal contributions can be made using your Donor Advised Fund. Please contact events@friendspdx.org to let us know and make arrangements.

    • In order to ensure that your contribution is processed according to IRS and Donor Advised Fund guidelines, please contact us to make arrangements.

    • We appreciate gifts of stock and corporate employer matching gifts! Please contact events@friendspdx.org to learn more about these giving opportunities.
       

24. When will I receive my statement, invoice, or receipt?

  • Statements for auction purchases and special appeal contributions will be sent Friday, June 4th  to the contact information that you provided during registration. If you have any requests for your invoice or statement, please let us know at events@friendspdx.org by Friday, May 21.

  • To request an invoice or receipt for an event sponsorship or donated auction item, please email us at events@friendspdx.org 


 

Thank you for joining us at Virtual Friend Raiser and standing alongside our youth no matter what! We look forward to seeing you online!